Wheelchair Assistance

Airline representatives are available to provide wheelchair assistance. To reserve a wheelchair, contact the airline directly before your scheduled flight. Passengers with limited English proficiency should contact their airline for language assistance.

Due to partial closures on the North Terminal roadways, passengers who need wheelchair assistance for drop-off between 9 p.m. and 5 a.m. should contact their airline’s wheelchair company at least five minutes before arriving at the Airport.

  • Prime Flight (Air Canada, Alaska, American, Contour, Spirit and Turkish) – 404-530-7049
  • Prospect (JetBlue, Southwest and United) – 404-209-0503

For more information about how ongoing ATLNext construction may impact your travel, please visit next.atl.com.

TSA Cares

Travelers with disabilities, medical conditions and other special circumstances additional assistance can call TSA Cares; 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares is a helpline for travelers or their companions; you may call TSA Cares toll free at 855-787-2227. The hours of operation for the TSA Cares helpline are 8 a.m. to 11 p.m. EST from Monday to Friday and 9 a.m. to 8 p.m. EST on weekends and holidays. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares (Federal Relay 711), or can e-mail TSA-ContactCenter@tsa.dhs.gov.
 

We recommend that travelers review the TSA links below no later than 72 hours before travel.

Ground Transportation

At Hartsfield-Jackson, the following modes of ground transportation are available to passengers with disabilities. Please contact one of the companies below to request special assistance, a wheelchair lift or ramp-equipped transportation.

Taxis:

  • Checker Cab (404) 351-1111
  • Yellow Cab (404) 688-8454

Limousines:

Shared-Ride Shuttles:

 Hotel Shuttles:

Off-Airport Parking Shuttles:

For additional information, contact ATL Ground Transportation at (404) 530-6674.

Bus and Rail Transportation

The Metropolitan Atlanta Rapid Transit Authority (MARTA) public transit system includes elevator access for customers with disabilities. For more information on MARTA’s passenger services, call (404) 848-4711.

Greyhound Lines Inc., the nation’s largest provider of intercity bus transportation, also offers assistance to customers with disabilities. The Greyhound system includes a boarding and departure destination at Hartsfield-Jackson with direct access to the Airport’s domestic terminal north building. For assistance, contact Greyhound at (800) 752-4841 at least 48 hours before departure.

To request information on schools that offer trained guide dogs for visually impaired travelers, contact Guide Dogs for the Blind, a nonprofit charitable organization, at (800) 295-4050.

Airport Parking

Parking for passengers with disabilities is available in all Airport parking areas. Once you enter the parking lot, just follow the signs to the designated parking spaces, which are closest to the Airport’s terminals.

Passengers with disabilities are encouraged to use the Airport “Park-Ride” facility, which offers convenient service to the domestic terminal. A free, wheelchair-accessible shuttle bus will pick up passengers at their vehicle and take them to curbside check-in.

Vans taller than 8 feet should park in “Park-Ride” lots. Upon returning to Hartsfield-Jackson, “Park-Ride” customers are picked up at the ground transportation area. “Park-Ride” parking rates are $1 per hour and $9 per day.

For additional information, contact ABM-Lanier-Hunt 24 hours a day at (404) 530-6725.

Restrooms

All restroom facilities are fully equipped for wheelchair access. Four sets of “Men/Women” restrooms are located on each concourse. One set is located at either end, and two sets are centrally located on each concourse. Two sets are in the Airport’s Domestic Terminal atrium, including one set in the arrival’s lobby. Additional restrooms are located at the International Terminal, with a set on both the departure and arrival levels.

Unisex family restrooms for those traveling with an attendant are located throughout the Airport:

  • Domestic terminal arrival’s lobby (2)
  • T2, T4, T8 and T12
  • A6 and A27
  • B9, B23 and B27
  • C15, C18 and C37
  • D4 and D32
  • F4, F6, F9, F12 Concourse F mezzanine level, departure level and arrival level

An adult changing table is located in the family bathroom at Concourse F departure level near French Meadow Cafe.

Service Animal Relief Areas

Hartsfield-Jackson welcomes its many guests, including those of the canine persuasion. To accommodate passenger pets and guide dogs, the Airport provides indoor Service Animal Relief Areas (SARAs) located in every concourse near Gates T7, A10, B33, C19, E14, F7 as well as D-Midpoint.

In addition, there’s a 1,000-square-foot dog park in the Ground Transportation area on Domestic Terminal South, outside of doors W1 and W2. The fully fenced-in park offers biodegradable bags along with benches.

An additional pet relief area is located on the arrivals level of the International Terminal, right outside of door A1.

TTY/TDD Telephone Locations

Phones are located at all information desks on concourses E and F and the domestic terminal. The TTY number for the domestic terminal location is 404-530-6665.

Tips for Traveling

A disability should not restrict passengers from traveling to destinations both foreign and domestic. Indeed, Hartsfield-Jackson, along with its partner airlines, accommodates the needs of all guests. But before planning your next trip, visit these links for a few travel tips.